Hi, I was traveling and lost my O2 prepaid sim card.
I wanted to know what is the process to block the sim card and if I can get an esim as an replacement for the sim card as I need to use that number urgently.
Thank you.
edit o2_Gerrit 02.12.2024 moved to English O₂ Community: Mobile
Borrow a phone and call the prepaid hotline 0176 888 55 282 as quickly as possible.
Hello
welcome to our o2 Community 
That is a shock to lose ones SIM card abroad and not having access to your phone number.
The quickest way to block the SIM card is via our prepaid hotline 0176 888 55 282, as Bumer wrote.
Your SIM can be exchanged cost free for an eSIM, but this requires a letter with a QR code with which to activate the eSIM to be sent to your address.
Best Regards,
Gerrit
Hi,
Is there an English number that I can call? As the above number only has German instructions.
Thank you.
No, unfortunately not for prepaid. 
♂️
Hello
were you able to have your SIM blocked and use your number again quickly? Perhaps with the help of a German-speaking friend or neighbour?
Best regards,
Katja 
Hello Katja,
Yes I was able to resolve the issue and I did get a new sim card with the same number.
Thank you 
Hello
i am pleased that we have already been able to help you. If we can help you with anything else, please let us know here. I wish you a Merry Christmas and a Happy New Year.
Best regards Bianca
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