Lost Phone and SIM

Hi, thanks for your support. I recieved the new sim but I do not know how to activate the new sim. Can you please provide the steps. The link shared in the letter to activate the sim doesn't load.

Hi @laxmanvallandas, 

welcome to our English community.   

I regret that you have lost your SIM together with your phone. This is certainly not a pleasant situation. 

Did you already manage to activate your sim-card, or do you still need my support? 

If you like to get an offer for a new phone, I am happy to help you as well. 

Next time when you lose your sim-card, please contact us immediately in order to block your lost sim-card. 

Loving greetings,

Tobias

I have activated the sim with the help of your team. Thanks for tracking and help

Hi @laxmanvallandas, 

great, that our customer service was already of help to you. 

If you have any further questions, just feel free to contact us here again. 

By the way, did you already have a look in our different areas of our Community? Just have a look here: 

(unfortunately only in German)

Loving greetings,

Tobias

Hi,

I lost my sim card and requesting it should be blocked and a new sim card sent to me.

Best regards ,

Chris

Hello @Chris.maduka,

your profile is not linked to your phone number, so I can't look it up for you. Has your concern been resolved in the meantime?
Otherwise, you can deactivate your sim card yourself in your My o2 portal and order a new sim card. You can find everything about My o2 here:

Kind regards
Jessica

Hi I lost/got stolen my phone and sim card, can we block the sim and can I get a new one?

Hello @rodrunner , 

welcome to our community!🎉

I am very sorry that your  phone and sim card was stolen ☹️

You can block the sim card in Mein o2 or via the Tarifmanager (1414)

Did you already get help via our other contact channels ?

Best regards, 

Manuela