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Late Payment Card Deactivated

  • March 28, 2023
  • 4 Antworten
  • 80 Aufrufe
E
Besucher:in

Hello,

My card is now deactivated by O2 because i went back to my homeland and i forgot to pay my contract bills. I just went back to Germany and i paid all the bills. I paid it via bank transfer and i used instant transfer.

I am sure that the money already arrived. When will my card be activated again? Should I do some procedure to activate it ?

Thank you.

Lösung von Denner

24-48 after o2 has received the money and marked it to your account. 
 

Monday your bank did the transfer, Tuesday it shows up at o2 bank. 
 

still wait and reboot your handy

4 Antworten

o2_Micha
  • o2_MichaTeam
  • Team
  • March 28, 2023

Hello @Ess713 ,
welcome in our community. I am glad to see your request regarding your payment. 
Have you cancelled your contract because of going back to your home country or have you just missed to pay? 

kindly regards
Michael

#bleibgesund
E
Besucher:in
  • Ess713
  • Autor
  • Besucher:in
  • March 29, 2023

Hello,

I just missed to pay. But last sunday, i paid everything and from what i know my card will active again after 24-48 Hours after payment. Until now i still can’t use my card.

Denner
Legende
Forum|alt.badge.img+40
  • Denner
  • Legende
  • Lösung
  • March 29, 2023

24-48 after o2 has received the money and marked it to your account. 
 

Monday your bank did the transfer, Tuesday it shows up at o2 bank. 
 

still wait and reboot your handy

42! 07.99
o2_Dominik
  • o2_DominikTeam
  • Team
  • March 30, 2023

Hello @Ess713 

Welcome to the o2 Community 💙

As Denner already mentioned, it takes up to 48 hours after we received and processed your payment.
Since this is an automatic process, we can not speed it up unfortunately.

Make sure to restart your phone, too!

Please do keep us updated, if your situation does not change in the next days 😊

sincerely,
Dominik

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