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Hi

I want to buy a laptop and I sent an order.

is it possible to buy laptop without sim-card or Mobilfunk-Tarif?

Edit o2_Antje: Moved to English Mobile / 20.10.2023

Hello @At1240,

Yes it's possible. Look here.

Best regards 

 

I ordered again 

but my first ordered denied because of Mobil-tarif. 

what should I do in this case? I just ordered a laptop.

Hello @At1240,

So that you don't have 2 laptops later, revoke the first one.

Best regards

both of my orders are unacceptable and the same answer is sent to me…

your answer didn’t help me.

there is a paradox between your claim and action.

both of my laptop request are canceled because I did not order Mobei-Tarif.

Hey @At1240,

Welcome to the o2 Community 💙
What messages do you get when you try to order the device? :) 

Greetings,
Flo

@At1240 When you order a laptop or another device O² checks if you´re solvent. If they might think you´re not solvent, they cancel your orders.

Dear @At1240 ,

your orders were rejected because they did not pass our credit check.

We cannot tell you why this is the case. Please contact the address given in the email with the rejection. Only they can give you the relevant information.

Kind regards,

Andrea

Hey @At1240,

Welcome to the o2 Community 💙
What messages do you get when you try to order the device? :) 

Greetings,
Flo

Your My Handy order
Unfortunately we cannot carry out the order.
Good day,

Thank you for your interest in our My Handy offer.

We regret to inform you that we cannot fulfill your order.

If you have ordered a mobile phone tariff together with your My Handy order, this order will be processed and checked separately. You will receive the relevant information separately by email.

If you would like to know the reason for My Handy rejection, please write to:
Telefónica Germany GmbH & Co. OHG, information point, 90345 Nuremberg

Be sure to provide your full address details (including first and last name) and your date of birth.

Since the topic of data protection is very important to o2, the careful handling of personal data is very important to us. Please understand that we can only answer questions about your rejection in writing.

Best regards
Your o2 team

@At1240 When you order a laptop or another device O² checks if you´re solvent. If they might think you´re not solvent, they cancel your orders.

Ich weiß nicht, was ich in diesem Fall tun soll?

Steht in der Mail

"If you would like to know the reason for My Handy rejection, please write to:
Telefónica Germany GmbH & Co. OHG, information point, 90345 Nuremberg"

Hello @At1240,

A credit check is always carried out on all orders. The rejection has nothing to do with the fact that you have not ordered another contract from us.

We have checked your order and have come to the conclusion that we will not accept it within the scope of freedom of contract.

I don’t have any information on the reasons for the rejection, they can only be requested in writing at the address provided.

Best regards

Giulia

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