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C
Rang

I requested a google pixel 8 pro on October 16, 2023 and had to make an advance payment of 185.99 euros on the same day. The next day (10/17/2023) I received an email informing me that my application was rejected and the amount will be refunded within a month.
It's been almost 5 months now and I still haven't received a refund and I don't know what to do. I personally went to the showroom at Marienplatz in Munich to complain, but I have not received a response yet.
It would be great if someone in the forum could help me.
Thank you

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Edit o2_Antje: Moved from My Handy to English Community / 11.03.2024

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Lösung von o2_Giulia 14 March 2024, 11:51

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9 Antworten

bielo
Rang

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o2_Kathi

Hello @chamithnk and welcome to our community 💙

That was really a long time ago 🤔 it's great that you contacted us about it here.

Normally the amount is transferred back to the payment method originally used.

How did you make the deposit, via credit card, Paypal or Klarna (immediate transfer)?

Best regards

Kathi 🌞

 

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C
Rang

Hi Kathi, 

Thank you for your response. I made a one-time payment of 185.99 Euros via my Visa card from Wise. I do have all transaction details and emails provided by O2. I can provide them if there is a different way of contacting support.

Sincerely,
Chamith Koperahewa

o2_Giulia

Hello @chamithnk,

I have sent you a private message for the exchange of data.

I am sure that we will be able to help you with your issue 😊

Best regards

Giulia

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o2_Giulia

Hello @chamithnk,

thanks to the data you provided, the payment could be identified.

The money will be credited back to your credit card in the coming days.

If you have any further questions, please let us know.

Best regards

Giulia

 

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C
Rang

Hi Giulia,

Again, thank you for looking into this. 

Will it be possible for you to return the money to the credit card? I was told by one of your officials that you can’t make a transfer to a card outside of Germany. If so please feel free to use the Sparkasse details, I have provided

Sincerely,
Chamith Koperahewa

 

o2_Giulia

Hello @chamithnk,

I haven't heard that before. Our finance department would certainly know this.

They have confirmed that the repayment will take place within the next 4 weeks at the latest.

Best regards

Giulia

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C
Rang

Hello Giulia,

Thank you for looking into this matter again and thank you for the support.

Sincerely,
Chamith Koperahewa

o2_Giulia

Hello @chamithnk,

You're welcome 😀

If you have any further questions, please feel free to contact us at any time.

Best regards

Giulia

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