Hello. I have a Xiaomi 12T Pro from o2 wothout any contract, just monthly payment. Yesterday my phone fell from my car and the display now is cracked. I know that the guarantee is 24 months, but can i change it at o2 if is still in guarantee? Thank you !
Hi,
what exactly do you want to change?
The guarantee does not apply in such a case.
Good morning
Oh dear, more than annoying that your phone now has a broken screen
I can only give you the same answer as Sandroshubert already told you. Display damage is your own fault and is not covered by the warranty.
You can send it to us for a fee and have it repaired at a workshop authorized by the manufacturer, or you can go to a cell phone doctor of your choice.
Best regards
Kathi
I'll give you another advice. Have the device repaired at an authorized repair center and not at some backyard workshop..
You might save €50 but in the end you will sacrifice the quality
Thanks for pointing this out
In any case, have it repaired in an authorized repair workshop, which works with original spare parts. So that the guarantee remains intact
Greetings
Kathi
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.