Hallo @Drpop79,
thank you for getting in touch with your question this way. Did you get the JBL box for free with your mobile phone? Did you order and receive the box through us or directly from Samsung? In this case, you should contact the Samsung customer service.
Kind Regards, Bianca

I ordered phone and jbl was included in that offer, trough  O2 office in Lampertheim. 

Hey @Drpop79,

Was this an official promotion or a separate gift from the o2 store? Please ask there again. 

Greetings,
Flo

Official promotion, together with s23 ultra.

Thanks

Drazen

Hello @Drpop79,

as we don’t have any records on this promotion, it was probably a special offer from the shop. Do you have any documents on the purchase?

Have you already contacted the Shop in Lampertsheim or the manufacturer? If you have any problems with a repair there, please let us know how we can help you.

Best regards

Giulia

My mistake, it was with my s22  ultra and i already contacted even shop and jbl company.  Both said that they are not responsible.  I changed  battery in speaker and now it is  working.  And of course i will never again take any promotion from O2. Thanks 

DRAZEN 

Hey @Drpop79,
I'm glad you were able to solve your problem. I know it must be inconvenient for you. Unfortunately, we can only ever help if we know the exact situation. 

Best regards,
Flo

Yes, but not with help from O2. I did it by myself. There is nothing that you should know. I had an issue with device provided by O2 and i didn't get any help from them. I will never again take anything from o2. So disappointed.  

New post moved to JBL Extreme 3 als Zugabe erhalten und defekt | O₂ Community (o2online.de)

So ich habe das gleiche Problem wie oben beschrieben, war im autorisierten O2 Shop und man hat mich an Samsung verwiesen! Dort angerufen aber es scheint niemals irgendwas zu wissen, wer dafür zuständig ist, jeder schiebt den Schwarzen auf wen anderen und der Kunde bekommt das Gerät dadurch nicht repariert! 

Es gibt eine Gewährleistung und die würde ich gerne in Anspruch nehmen, da sich die JBL Box Extreme 3 nicht mehr aufladen lässt! 

Bitte um dringende Hilfe! 

Danke 

Hallo @hardcore_asi ,
ich habe dir hier geantwortet: JBL Extreme 3 als Zugabe erhalten und defekt | O₂ Community (o2online.de)
LG Maren