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Hello!

I am wanting to sign up to O2. However when I fill out the online form for the mobile plan that I want, it asks me to put my mobile number and area code in. Because my current number is Australian, the area code for Australia is +61. So I put this in and then the rest of my mobile number. Unfortunately I am unable to continue completing the form as a notice comes up stating “the area code must begin with 0” and thus I cannot proceed to the next page. How do I get around this? I have tried to contact O2 via the live chat service and WhatsApp service but it’s a robot both times which is very frustrating.

 

Also, ideally I would like to keep my current mobile number. 
Has anyone else signed up to o2 when coming from another country? 

30.06.2023 09:11 o2_Katja: moved from prepaid to our english community

Hey @Aleeexxxxx,

nice that you want to become a customer with us and that you are registering here in the o2 community :) Unfortunately you need a german residential address. Sorry :( 

Greetings,
Flo

Hi Flo

 

thanks for your response, I live in Berlin now and I have put that address into the online form and I have no issues with that part. It’s just my mobile number that won’t work. Is it possible to sign up with a current international mobile number? Or do I need to change numbers?

Hello @Aleeexxxxx ,

have you tried entering 00 before the 61? The + in +61 can also be seen as 00, and then it should work with signing up.

 

Kind regards, Sven

Hello @Aleeexxxxx ,

we haven’t heard from you again. Did signing up work with the 0061 instead of the +61? We’d be happy to hear from you again.

 

Kind regards, Sven

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