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issue on prepaid S

A
Rang

I just purchased a prepaid S but in my O2 account, there is no mention of the plan and instead ist shows a O2 loop plan.

 

So i cannot see any credit, and the doubel GB in my account.

3 Antworten

o2_Jessica
Benutzerebene 7

Hello @AFin,

welcome to the o2 Community! 😊
Did you buy a new card? Or did you just book a new tariff?
What is the current status - has your pack been activated in the meantime?

Kind regards
Jessi

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
A
Rang

I went to the shop to get more information.

Apparently the loop plan is the basic one and on top I got the prepaid S. 

 

The issue was that from the desktop app the prepaid S was not shown.

But it is present in the O2 app.

 

So, i guess all good

o2_Andrea
Benutzerebene 7

Dear @AFin ,

that sounds good, thank you for your feedback to us.

Kind regards,

Andrea

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