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I would like for my monthly invoice to take money from existing top-up balance. Is it possible to top-up my o2 account instead of using direct debit, to pay for my existing sim contract? if so, how can I do so?

Is this about prepaid or postpaid?


Moin,

for postpaid contract, no. 


If it is post paid and the top-up balance is under the same account number, than o2 did not use direct debit. 

 

If you have 200€ top-up than o2 uses your bank account after it is zero.

 

if you have an old contract switched and you mean Gesprächsguthaben than it didn´t work.

 


Hello @mugsie99,

welcome to our o2 community 🙂

I read that Denner and schluej have already explained.

If more questions arise do not hesitate to ask here 🙂

Best Regards,

Gerrit


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