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iphone11 pro max not delivered to my address

Hettybliss
Rang

Hello, 

I glad to finally get here, I hope I get a fast response.  Please I will want someone that speaks English to reply me. 
I order an iPhone 11 Pro Max 256 gold xxxxxxxxx on the 6th of April.I noticed there was a mistake in the address ( house number) yesterday 17th of April I got mail that it couldn’t delivery because of wrong address, since then I have been trying to get in touch with o2 through mail and calls to correct the address and know when or where to get it but all was in vain ( I couldn’t get in touch)  pls I will be happy if anyone can help on how to get my phone delivered. Thanks .

Henrietta

 

Edit by o2_Katja: Verschoben zu unserem Englischboard

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Lösung von Hettybliss 9 June 2020, 19:05

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7 Antworten

Hettybliss
Rang

I need someone to talk to me because I am going crazy, how do I get my phone back and how do I correct my address, have tried all I could to call or email but  not working. Please someone tell them to get in touch with me, this is my first time doing a contract, need to know if this is real because I paid 239 for deposits. Have tried almost could . Please help me, send a direct massage with your mail, I need someone to talk to directly because something crazy happens to me. Someone should please read this and direct it to right people. I only speak English. I will be waiting for reply Pls.

o2_Kurt

Hello @Hettybliss ,

 

sorry for the delay!

have you managed to contact our customer support?

We´re not able to call you back via this channel. We can, however, switch to personal messages to discuss things further.

Would that be an option for you?

 

Viele Grüße,

Kurt

Signatur :)
Hettybliss
Rang

Hello

thanks for your reply, I will like to switch to personal massage and discuss, how do I do that please.

hope to hear from you soon

o2_Tobias

Hi @Hettybliss,

 

welcome to our English community.

 

I am happy to help you with the delivery of your device.

 

In order to check your data, I have just written a private message via @o2_Support to you.

 

Please reply there to my private message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @Hettybliss,

 

until now, I did not get any reply from you to my private message I sent to you via @o2_Support.

 

Did you already manage to solve your issue?

 

I look forward to your response.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
Hettybliss
Rang

Hello, 

thanks for your reply, I finally got a solution to it. My money was refund and I place another order . 
Thanks

o2_Michi

Hi @Hettybliss ,

 

that’s great, thanks for you reply. :blush:

 

Have a nice day, best regards,

Michi

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