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I preordered the iphone 16 pro max at a shop on 26/09/2024 and it was supposed to come within this weak . I received the emails with the order number but when i check the status on the order it says that there is no order with the data i provide . Also at the app i cant visualize the phone neither the contract 

 

o2_Giulia, 02.10.2024, 16:46: verschoben von Apple & iOS: iPhone, iPad, Apple Watch & mehr zu English O₂ Community: Mobile

Have you signed a new contract with the iPhone?


 


Have you signed a new contract with the iPhone?

I had already a contrat with o2 


So a contract extension?


So a contract extension?

i simply haded the iphone at the existing contrat .


are you sure? An o2 shop does not sell hardware without contracts

 


are you sure? An o2 shop does not sell hardware without contracts

 

I have signed new documents with a vo number if u are referring to that. 


are you sure? An o2 shop does not sell hardware without contracts

 

I have signed new documents with a vo number if u are referring to that. 

I was a o2 client before the iphone but on the contractts list I dont see the iphone 


Hello @Useruser1230,

welcome to our o2 Community 😀

I've checked your order and found out that everything is OK. Your new iPhone will be sent to you in the next few days, but we can't give you an exact time frame yet.

Please let us know if you have any further questions

Best regards

Giulia


How can u check my order if I have not given any details about it? Sorry for the question but I’m new to this 

 

o2_Giulia, 02.10.2024 17:53: Vollzitat entfernt


Hello @Useruser1230,

You are registered on our customer portal "Mein o2" and have also logged into the community with your account. That is why I can see your orders 😁

Best regards

Giulia


Hello @Useruser1230,

You are registered on our customer portal "Mein o2" and have also logged into the community with your account. That is why I can see your orders 😁

Best regards

Giulia

Thank you 😃😅😅


Hello @Useruser1230,

have you received your ordered iPhone 16 Pro Max already?

Best Regards,

Gerrit


Hello @Useruser1230,

have you received your ordered iPhone 16 Pro Max already?

Best Regards,

Gerrit

No i have not recived it yet and have no news in regard it was supposed to come within a week 


@Useruser1230 please dont use full quotes. Thanks!

 


@o2_Gerrit No i have not recived it yet and have no news in regard it was supposed to come within a week 


Hello @Useruser1230,
I wanted to ask again whether you have already received the mobile phone. If so, how do you like it? 🙂
Kind regards, Bianca


@o2_Bianca  yes I received it Tuesday . I love it ☺️


That is great to read, that you have now received your iPhone 16 Pro Max and that you like it, @Useruser1230  🙂

have a lot of fun with your new iPhone!

Best Regards,

Gerrit


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