Have you signed a new contract with the iPhone?

I had already a contrat with o2 

So a contract extension?

are you sure? An o2 shop does not sell hardware without contracts

I have signed new documents with a vo number if u are referring to that. 

I was a o2 client before the iphone but on the contractts list I dont see the iphone 

Hello @Useruser1230,

welcome to our o2 Community

I've checked your order and found out that everything is OK. Your new iPhone will be sent to you in the next few days, but we can't give you an exact time frame yet.

Please let us know if you have any further questions

Best regards

Giulia

How can u check my order if I have not given any details about it? Sorry for the question but I’m new to this 

o2_Giulia, 02.10.2024 17:53: Vollzitat entfernt

Hello @Useruser1230,

You are registered on our customer portal "Mein o2" and have also logged into the community with your account. That is why I can see your orders

Best regards

Giulia

Thank you

Hello @Useruser1230,

have you received your ordered iPhone 16 Pro Max already?

Best Regards,

Gerrit

No i have not recived it yet and have no news in regard it was supposed to come within a week 

@Useruser1230 please dont use full quotes. Thanks!

@o2_Gerrit No i have not recived it yet and have no news in regard it was supposed to come within a week 

Hello @Useruser1230,
I wanted to ask again whether you have already received the mobile phone. If so, how do you like it?
Kind regards, Bianca

@o2_Bianca  yes I received it Tuesday . I love it

That is great to read, that you have now received your iPhone 16 Pro Max and that you like it, @Useruser1230  

have a lot of fun with your new iPhone!

Best Regards,

Gerrit