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iphone 16 pro max delivery

Einsteiger:in

I preordered the iphone 16 pro max at a shop on 26/09/2024 and it was supposed to come within this weak . I received the emails with the order number but when i check the status on the order it says that there is no order with the data i provide . Also at the app i cant visualize the phone neither the contract 

 

o2_Giulia, 02.10.2024, 16:46: verschoben von Apple & iOS: iPhone, iPad, Apple Watch & mehr zu English O₂ Community: Mobile

Lösung von o2_Giulia

Hello @Useruser1230,

welcome to our o2 Community 😀

I've checked your order and found out that everything is OK. Your new iPhone will be sent to you in the next few days, but we can't give you an exact time frame yet.

Please let us know if you have any further questions

Best regards

Giulia

Zur Antwort springen

19 Antworten

Bumer
Legende
  • BumerLegende
  • Okt. 2, 2024 2:00 PM UTC

Have you signed a new contract with the iPhone?

Einsteiger:in
  • Useruser1230
  • Autor
  • Einsteiger:in
  • Okt. 2, 2024 2:02 PM UTC

 

Einsteiger:in
  • Useruser1230
  • Autor
  • Einsteiger:in
  • Okt. 2, 2024 2:03 PM UTC

Have you signed a new contract with the iPhone?

I had already a contrat with o2 

Bumer
Legende
  • BumerLegende
  • Okt. 2, 2024 2:06 PM UTC

So a contract extension?

    Einsteiger:in
    • Useruser1230
    • Autor
    • Einsteiger:in
    • Okt. 2, 2024 2:07 PM UTC

    So a contract extension?

    i simply haded the iphone at the existing contrat .

    Bumer
    Legende
    • BumerLegende
    • Okt. 2, 2024 2:09 PM UTC

    are you sure? An o2 shop does not sell hardware without contracts

     

    Einsteiger:in
    • Useruser1230
    • Autor
    • Einsteiger:in
    • Okt. 2, 2024 2:11 PM UTC

    are you sure? An o2 shop does not sell hardware without contracts

     

    I have signed new documents with a vo number if u are referring to that. 

    Einsteiger:in
    • Useruser1230
    • Autor
    • Einsteiger:in
    • Okt. 2, 2024 2:13 PM UTC

    are you sure? An o2 shop does not sell hardware without contracts

     

    I have signed new documents with a vo number if u are referring to that. 

    I was a o2 client before the iphone but on the contractts list I dont see the iphone 

    o2_Giulia
    • o2_GiuliaTeam
    • Team
    • Lösung
    • Okt. 2, 2024 2:57 PM UTC

    Hello @Useruser1230,

    welcome to our o2 Community 😀

    I've checked your order and found out that everything is OK. Your new iPhone will be sent to you in the next few days, but we can't give you an exact time frame yet.

    Please let us know if you have any further questions

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
    Einsteiger:in
    • Useruser1230
    • Autor
    • Einsteiger:in
    • Okt. 2, 2024 3:02 PM UTC

    How can u check my order if I have not given any details about it? Sorry for the question but I’m new to this 

     

    o2_Giulia, 02.10.2024 17:53: Vollzitat entfernt

    o2_Giulia
    • o2_GiuliaTeam
    • Team
    • Okt. 2, 2024 3:58 PM UTC

    Hello @Useruser1230,

    You are registered on our customer portal "Mein o2" and have also logged into the community with your account. That is why I can see your orders 😁

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      Einsteiger:in
      • Useruser1230
      • Autor
      • Einsteiger:in
      • Okt. 2, 2024 3:59 PM UTC

      Hello @Useruser1230,

      You are registered on our customer portal "Mein o2" and have also logged into the community with your account. That is why I can see your orders 😁

      Best regards

      Giulia

      Thank you 😃😅😅

        o2_Gerrit
        • o2_GerritModerator
        • Moderator
        • Okt. 7, 2024 4:57 PM UTC

        Hello @Useruser1230,

        have you received your ordered iPhone 16 Pro Max already?

        Best Regards,

        Gerrit

          Einsteiger:in
          • Useruser1230
          • Autor
          • Einsteiger:in
          • Okt. 7, 2024 5:11 PM UTC

          Hello @Useruser1230,

          have you received your ordered iPhone 16 Pro Max already?

          Best Regards,

          Gerrit

          No i have not recived it yet and have no news in regard it was supposed to come within a week 

          jsc
          Legende
          Forum|alt.badge.img+35
          • jscLegende
          • Legende
          • Okt. 7, 2024 5:14 PM UTC

          @Useruser1230 please dont use full quotes. Thanks!

           

          iPhone Duo Night Sky 256GB und Apple Watch Ultra 4 Black
          Einsteiger:in
          • Useruser1230
          • Autor
          • Einsteiger:in
          • Okt. 7, 2024 5:45 PM UTC

          @o2_Gerrit No i have not recived it yet and have no news in regard it was supposed to come within a week 

            o2_Bianca
            • o2_BiancaModeratorin
            • Moderatorin
            • Okt. 11, 2024 9:09 AM UTC

            Hello @Useruser1230,
            I wanted to ask again whether you have already received the mobile phone. If so, how do you like it? 🙂
            Kind regards, Bianca

            Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
              Einsteiger:in
              • Useruser1230
              • Autor
              • Einsteiger:in
              • Okt. 11, 2024 8:15 PM UTC

              @o2_Bianca  yes I received it Tuesday . I love it ☺️

              o2_Gerrit
              • o2_GerritModerator
              • Moderator
              • Okt. 12, 2024 9:06 AM UTC

              That is great to read, that you have now received your iPhone 16 Pro Max and that you like it, @Useruser1230  🙂

              have a lot of fun with your new iPhone!

              Best Regards,

              Gerrit

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