Hallo,

What does the order status say

LG

What does the order status say

I only have Acknowledgement of Receipt and the contract, nothing else. I‘m still waiting for the schedule of delivery, and I wonder why it took a little longer than before when the product states immediate available, that means there is stock. 

Hallo,

Then you have to wait for the order confirmation, which can take a few days.

LG

I see. Thank you.

Dear @Yerisho ,

welcome to our community.

When did you order your iPhone?

Thanks to @Vilureef for your support.

Kind regards,

Andrea

I ordered it last Thursday 20.10.2022.

Hello @Yerisho,

have you already received a confirmation in the meantime?
I can't check for you right now because you are not registered here with your phone number. We can check, we just need to switch to private messages so you can send us your details and we can check. Would you like to do that here in our forum? Then we will explain to you how to send us a message.

Kind regards
Jessica

Hi

What I only received are two E-mails from O2. (1) Gesetzliche Pflichtinformationen and (2) Eingangsbestätigung. Someone told me, I have to wait for few more days to receive an E-mail for Lieferung. I also used my E-mail herr because I tried ordering the phone using my O2 account number in the website but there is no success. :(

Hello @Yerisho,

here's what we do:
I will follow you with our collective account @o2_Support in the coming minutes. I will send you a private message from this account. You will find it in your inbox: Click. Please reply to this message with the following information: full name, date of birth and phone number or full address. After that, I can check the system to see what the current status is.

Kind regards
Jessi

Hi @Yerisho ,

Sorry that we are just getting in touch with you. Unfortunately, your private message somehow slipped through.
Has something happened since your last post and the message? Have you received information or the order?

Please report what happened in the meantime. If we can still support you, we will be happy to do so. 

kind regards
Michael
 

No. I didn‘t receive the iphone 14 pro max, that‘s why, I cancelled it. Instead, I ordered a new one iphone 13. I received my Auftragsnummer WSHWxxx but there is no delivery date yet. Could you please, check it out for me? I‘m afraid when the phone came via DHL, someone will took it, because it happened to me before. Thank you.


Edit: masked personal data, 02.10.2022, 10.21 Uhr, o2_Micha

@osllide thanks for your respond. Am i right that you made a new account for the community ?
First, please do not write any personal data in a public community. I had to masked the order number for security reasons. 
Your placement looked fine but i have to tell you that we are sending the most packages with DHL and we do not have any choice options to chance this, sorry. 
IF you have any further question, you are always welcome. 

kindly regards
Michael
​​​​

Thank you.

But do you have any idea, when will I get the phone?

@osllide that´s a tricky question because Apple have some troubles with delivering some of there devices.
iPhone 13 should be arrive soon, but i am not working in the distribution 

kindly regards
Michael