Hello @Honki,

welcome to the community!
And thank you for your request.

If you have a new contract, you must activate it first. As soon as you have received your phone number, which will be sent to you after activation, you can log in and view everything.

Kind regards
Jessica

Yeah but when i will receive it? Because i dont have any tracking number and i dont know if they confirmed it

Nevermind they returned my package back to you and i didnt receive any tracking number or email about the shipment………now what?

Hello @Honki,

are you talking about the simcard or the phone?
When did you order it and which device exactly?

Kind regards
Jessica

So i bought them sunday , and i got the emails of confirmation but none contained the tracking number , XXXXX this is the order number .

Personal Data removed / o2_Antje

I got the email like 30 minutes ago about the delivery going back to you because he was unable to deliver the shipment “XXXX”

Personal Data removed / o2_Antje

And sunday i bought iphone 13 pro max 256 graphite and the unlimited sim card offer and i paid the delivery and the first month

What should i do?

So that’s it? 0 response? 0 help?

Hello @Honki,

the iPhone and the SIM card are delivered separately.

If the iPhone was returned to us, you can order it again, i.e. by calling our customer support (English hotline: 089/666630081). Please check whether the shipment tracking shows a reason for the return (wrong adress for example).

Have you received the SIM in the meantime or is it likely to be returned as well?

Please note that this is a public forum, therefore please do not post private data here.

Best regards

Giulia

No , i got nothing not even a call from the courier or an email of the date of delivery

Hello @Honki,

have you called the customer service meanwhile to order the iPhone again? They can also sent another SIM card if you still haven’t received it.

There is likely to be a problem with your address (and email adress), so please make sure it is double checked against yours.

Best regards

Giulia

The address is correct same with the email 

no , i didnt call customer service because i dont understand dutch 

Hello @Honki,

we have an English hotline: 089/666630081 Have you tried them as well?

Best regards

Giulia

No, i didnt , i will try tonight!

Hi @Honki, were you able to solve your request with the help from the english speaking hotline?

greetings
Michael

No , they said to buy it again , but im kinda nervous that it will happen again ( the delivery guy will not call)

Hi @Honki i can understand you completely. Have you think about an alternative way to buy it, i.e. directly at an o2 Shop?

kindly regards
Michael

Where i work they make ameldung after one year of work and this is my 5th month

I did go to the shop and they said that i need ameldung

Hi @Honki if you want to buy a mobile together with a contract you need to be registered in a council and have a confirmed adress. 
Or did i misunterstood your request? 

kindly regards 
Michael
 

Yeap , i dont have that

Hi @Honki i am sorry, but without a residential adress you are not able to buy a mobile contract and a mobilephone.

kindly regards
Michael