iphone 13 pro max

Yeah but when i will receive it? Because i dont have any tracking number and i dont know if they confirmed it

Nevermind they returned my package back to you and i didnt receive any tracking number or email about the shipment………now what?

Hello @Honki,

are you talking about the simcard or the phone?
When did you order it and which device exactly?

Kind regards
Jessica 🌷

So i bought them sunday , and i got the emails of confirmation but none contained the tracking number , XXXXX this is the order number .

Personal Data removed / o2_Antje

I got the email like 30 minutes ago about the delivery going back to you because he was unable to deliver the shipment “XXXX”

Personal Data removed / o2_Antje

And sunday i bought iphone 13 pro max 256 graphite and the unlimited sim card offer and i paid the delivery and the first month

What should i do?

So that’s it? 0 response? 0 help?

Hello @Honki,

the iPhone and the SIM card are delivered separately.

If the iPhone was returned to us, you can order it again, i.e. by calling our customer support (English hotline: 089/666630081). Please check whether the shipment tracking shows a reason for the return (wrong adress for example).

Have you received the SIM in the meantime or is it likely to be returned as well?

Please note that this is a public forum, therefore please do not post private data here.

Best regards

Giulia

No , i got nothing not even a call from the courier or an email of the date of delivery

Hello @Honki,

have you called the customer service meanwhile to order the iPhone again? They can also sent another SIM card if you still haven’t received it.

There is likely to be a problem with your address (and email adress), so please make sure it is double checked against yours.

Best regards

Giulia

The address is correct same with the email 

no , i didnt call customer service because i dont understand dutch 

Hello @Honki,

we have an English hotline: 089/666630081 🙂 Have you tried them as well?

Best regards

Giulia

No, i didnt , i will try tonight!

Hi @Honki, were you able to solve your request with the help from the english speaking hotline?

greetings
Michael

No , they said to buy it again , but im kinda nervous that it will happen again ( the delivery guy will not call)

Hi @Honki i can understand you completely. Have you think about an alternative way to buy it, i.e. directly at an o2 Shop?

kindly regards
Michael

Where i work they make ameldung after one year of work and this is my 5th month

I did go to the shop and they said that i need ameldung

Hi @Honki if you want to buy a mobile together with a contract you need to be registered in a council and have a confirmed adress. 
Or did i misunterstood your request? 

kindly regards 
Michael
 

Yeap , i dont have that

Hi @Honki i am sorry, but without a residential adress you are not able to buy a mobile contract and a mobilephone.

kindly regards
Michael