Hey!Yesterday I decided to order an iPhone 12 Pro Max (128GB; Graphite) and also get a 24 month O2 contract (O2 free M) for the first time. I successfully payed for a 1 euro transaction as well. However, I am uncertain on the status of my contract and my phone. QuestionsWhen am I supposed to receive/sign the contract? Will my current phone number will also persist with my new O2 contract? When will my phone be delivered?My order number is: WSHW39XXXXXX. Looking forward to some answers! Edit by o2_Steffen: Bestellnr. anonymisiert und verschoben iOS → english o2 Community: Mobile

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iPhone 12 Pro Max + O2 free M Online - First Time Customer

vor 3 Jahren
19 January 2021
1 Antwort
106 Aufrufe

KK23
Neuling
0 Antworten

Hey!

Yesterday I decided to order an iPhone 12 Pro Max (128GB; Graphite) and also get a 24 month O2 contract (O2 free M) for the first time. I successfully payed for a 1 euro transaction as well.

However, I am uncertain on the status of my contract and my phone.

Questions

When am I supposed to receive/sign the contract?
Will my current phone number will also persist with my new O2 contract?
When will my phone be delivered?

My order number is: WSHW39XXXXXX.

Looking forward to some answers!

Edit by o2_Steffen: Bestellnr. anonymisiert und verschoben iOS → english o2 Community: Mobile

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Lösung von o2_Ines 27 January 2021, 15:23

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1 Antwort

o2_Ines
Moderatorin
4488 Antworten
vor 3 Jahren
27 January 2021
Lösung

Hello @KK23, welcome at our community.

It will all come by letter in the next view days.

Yes, you can keep your number. For this, you have to do number portability from the old provider and with us. Please have a look here: Rufnummernmitnahme

Your phone will also arrive in the next few days.

Did my answers help? :slight_smile:

Kind regards, Ines.

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