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Hello i have ordered online an ipad air 5 and a apple pencil but o2 they keep sending me an email that says that they cant send me the device and they dont put the reason why. I keep retrying to order but still the same email i get over and over again. Anyone knows why or whats the problem? 

 

o2_Giulia, 11.03.2024, 18:46: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

You can only find out the reason from the information center.

Telefónica Germany GmbH & Co. OHG, Auskunftsstelle, 90345 Nürnberg


How do i contact them??


You can only find out the reason from the information center.

Telefónica Germany GmbH & Co. OHG, Auskunftsstelle, 90345 Nürnberg

How do i contact them?


Write a letter to the address mentioned.


Hello @Yasuo789

as already mentioned, you can request the reason for the rejection of your order in writing from the given address: 

Telefónica Germany GmbH & Co. OHG
Auskunftsstelle
90345 Nürnberg

Let us know if you have any further questions :)

Best regards
Cora


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