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Hello,

I have a very large mobile bill that I am unable to pay due on the 26.04.

I have sent a letter by post explaining my situation. Can you please confirm it has been received at the customer service office and that my direct debit will not be used?

Thank you,

Amber

 

Edit o2_Sven: Moved to English o2 Community: Mobile

Hello @A D Smith ,

I couldn’t see that o2 received any letter from you, to which address did you send it?

The orders for direct debit are usually already being processed a few days ahead of the actual date that the debit happens, so stopping the debit itself probably wouldn’t have been possible with the letter unless it was send well in advance of today.

 

Kind regards, Sven

 

Hi Sven,

The letter was sent on 20.04.2022

to address; 

O 2 postal address

Telefónica Germany GmbH & Co. OHG
customer service
90345 Nuremberg

 

Thank you,

Amber

Hello, can you please confirm you have received my mail?

 

Thank you kindly,

Amber

Hello @A D Smith,

your request is being worked on right now. You will hear from o2 shortly.

Kind regards
Jessica 🌷

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