Skip to main content
Warum O2
Warenkorb
 Service

Hello,

I'm financing a mobile phone "phone 13 pro max." I got the phone at the beginning of last month “July”.

The invoice was not delivered during 13 day post the arrival of the phone. After contacting O2 support through the community I was told that they issued a new devilry of the invoice”that was 13 days ago”. It is now almost  a month and half and I have not received the invoice yet.

 

Hello @abdelrhmanaltawil , 

you can also see your invoice in Mein o2. 

Did you already register your phone there?

At the registration you choose, that you are “MyHandy-Kunde”:

 

If you need further help, we are happy to support you. 😊

This article can also be very helpful for you: 

 

Best regards, 

Manuela

@o2_Manuela  Thanks Manuela for the reply, I can not access Mein o2 app. And for the registration for MyHandy they ask for Vertragsnummer and I don't have it “I believe it comes with invoice”.

 

I registered my o2 account through my email, and I do not have any link to my installment plans.

 

For reference I attache my old query that I opened in o2 community

 

Best regards,

Hello @abdelrhmanaltawil , 

thank you for your reply. 

Let us change to private messages, so I can send the invoice again to you. 

It is also best if we compare your adress with the data in our system. 

You will get a message from o2_Support shortly.

 

 

Best regards, 

Manuela

 

Edit by o2_Manuela: Link and sentence added. // 22.08.22, 17:54 Uhr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica