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I contacted you a while ago to know the reason for the high bills and I was informed that it was the result of international calls to Lebanon and I was informed that I did not know that international calls would be paid for and I requested to close the international calls because I did not know that I could call an international number directly without any warning and I asked customer service to send a request to refund a small portion of these bills because they are very expensive but there has been no response until now

Please help me

 Edit: Mobile numbers removed from screenshot, o2 Michi 30.08.2024

You will need to speak to the billing department. This is not something that anyone here can help you with directly.

You should also edit or remove the screenshots as your phone number is visible!


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