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invoice

  • June 22, 2020
  • 2 Antworten
  • 133 Aufrufe
N
Besucher:in

Hello,

My dsl and mobile contract ended on October but in this month an invoice sent to me and the amount is 40€. When I try to enter o2 app to search my invoice, it could not find me normally and I went to o2 store and o2 customers could not find my invoice. How can it be possible even if contract cancelled 8 months ago?

If you give me answer, I would be grateful.

Lösung von o2_Tobias

Hi @Naz2992, 

 

as I just saw, everything is clarified now. 

 

I just booked out the open amount of 1,20 € for you. So, everything is balanced now. 

 

If you have some further questions, just feel free to contact us here in our English community. 

 

Loving greetings,

Tobias

2 Antworten

o2_Tobias
  • o2_TobiasTeam
  • June 26, 2020

Hi @Naz2992,

 

welcome again to our English community.

 

In order to check your invoice, I have just sent a private message via @o2_Support to you. Please reply there to my request.

 

Afterwards, I will check your amount.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • July 30, 2020

Hi @Naz2992, 

 

as I just saw, everything is clarified now. 

 

I just booked out the open amount of 1,20 € for you. So, everything is balanced now. 

 

If you have some further questions, just feel free to contact us here in our English community. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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