You're talking about ordering an o2 DSL connection? It takes approx. 3 to 12 weeks from the order to the provision of a DSL connection. You will be informed of the exact provision date with the o2 order confirmation by e-mail or letter as soon as the local line provider has confirmed the date. 
See also: 
O2 Internet & Festnetz: Schritt für Schritt->Anschluss über die DSL-Technologie

No I am talking about this product https://www.o2online.de/e-shop/tarif/o2-my-home-m-fms.

Then are wrong in this section, this is about Broadband / DSL and not “Mobilfunk”/LTE.

Okay thanks I will post my question there.

Hello,

I recently bought the O2 My Home M from an O2 store (last Friday). I was told I will receive it by Monday and I received a confirmation on my email with the order number.

However, when I was checking the delivery status, the order number was invalid.

Can someone help me with this issue.

Thanks in advance.

Mohab

edit o2_Tobias: moved to this thread, please do not open several messages for the same topic

edit o2_Tobias: moved from our English Community (DSL) to our English Community (mobile)

Hi @m1998, 

at last your are in the right Community section. Welcome to our English Community (mobile). 

Thanks for the support of @blablup. 

Nice that you decided to get our HomeSpot-contract “o2 My Home M (LTE/5G)”. 

Good that you already received an order-confirmation. I only regret that you cannot see your delivery status. 

Just wait until you have received your sim-card in the next days. 

Please follow this video-instruction: installment of o2 HomeSpot Just change the subtitles to English. 

If you have any further questions, just come back here to our English Community. 

Loving greetings,

Tobias

Hello @o2_Tobias,

Thanks for your help. I just received my device and sim card.

I was looking through the FAQ page and over there it’s written that sim cards already bought in the store are already activated. Is that true for my case as well? Or do I have to activate it.

I tried activating it through this link “o2.de/aktivieren”, however there seems to be an error and I was told to contact customer service.

Thanks again.

Mohab

Hi @m1998, 

thanks for your reply. 

I will check that for you. 

I just have written a private message via @o2_Support to you. Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

I just replied to your private message.

Mohab

Hi @m1998, 

thanks for your reply at @o2_Support. 

Unfortunately, we have at the moment a technical issue to activate the sim-card for your HomeSpot-contract. 

Our technicians are working hard to solve this issue. 

I would like to ask you for some patience. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

That's alright. I was just wondering how long do such issues usually take to solve. A week or more or just a day or two?

Regards,

Mohab

Hi @m1998, 

at the moment, I cannot tell you an exact date when the technical issue will be solved. 

I hope the issue will be solved quickly. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

That's alright. Please let me know when the issue is solved.

Thanks.

Mohab

Hi @m1998, 

as soon as I get an information of our technical department, I will let you know. 

Thanks for your patience. 

Loving greetings,

Tobias

Hi @o2_Tobias,

I just received an email today from O2 asking me to activate my sim card. I tried using the activation link however I am still getting the same error.

I was wondering if I'm doing something wrong or is the issue still not fixed and I should ignore that email.

Thanks for your help.

Mohab

Hi @m1998, 

oh sorry, please ignore this e-mail. 

Our technicians are still working on the issue. 

Thanks for your patience. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

I was wondering if there are any updates on the issue.

I also wanted to know if this issue is only related to homespot simcards or all simcards.

Thanks for your help.

Mohab

Hi @m1998, 

thanks for your request. 

I just checked your HomeSpot-contract and saw that it is activated. 

So, enjoy using your o2 HomeSpot now. 

Loving greetings,

Tobias

Hi @o2_Tobias,

The device is working well so far. I am getting about 50/10mbps as promised.

Thanks for your help over the past week or so and have a nice day.

Mohab

Hi @m1998, 

oh, that is great news! I am so happy for you!   

Thanks a lot for your patience. 

Loving greetings,

Tobias