Hello @jotshin 

Hello, you can revoke the pack by email to widerruf@cc.o2online.de or you can also contact the hotline or you can wait until an o2 employee answers.

@jotshin welcome to the community and thank you 0179LoopUp for the quick help.
@jotshin, did you already use one of the options mentioned by 0179LoopUp to cancel your pack, or do you need further assistance from us?

Best regards

Steffen

Yes @o2_Steffen I still need your help. Unfortunately I don’t think widerruf@cc.o2online.de is too helpful as they replied in German and requested original PIN/PUK of which I’ve thrown away 3 years ago. I don’t think it’s too meaningful to ask for that to get me authenticated. Why can’t my account and activities just get reviewed and it can be proven what I said is truth?

Please kindly help to cancel the pack and refund.

Thanks in advance,

Joseph

@jotshin ,
thanks for your replie. I am sorry to read that you should write in german. 
i had the chance to look in your data and refunded the fee for the data pack M. 
Is there anything else what we can do for you? 

kindly regards
Michael

@jotshin is everything fine? 
If there is anything else we can do for you, you´re welcome. 

best regards 
Michael

Hi @o2_Micha, thanks so much for the quick follow up! 

Now it’s all good for me. :)

Best regards,

Joseph

Dear @jotshin ,

feel free to contact us again if we can support you.

Kind regards,

Andrea

Post from Vbklbb moved to own topic.

Regards
Antje

Hi O2 team, I mistakenly purchased an O2 prepaid data pack L and immediately canceled it but the package fee hasn’t refunded to my account yet, can you please help me on this?

Regards

Alireza

Hello @ali-reza 

Welcome to the o2 Community 

I had a look and requested to have the amount for the data pack L refunded for your number 

Regards,

Gerrit

Thanks for your support 

Thanks for coming to our community @ali-reza 

If you have any issues you can always have a look around our English community 

Regards,

Gerrit