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Inquiry Regarding Higher Billing Amounts for Mobile Plans


Hello,

I have two mobile SIM card contracts (numbers: +XXXXXX and +XXXXXX), each with a plan costing around 19.99 or 20 euros. However, for the last three months, I have been receiving bills of over 40, 72, and 39 euros for each SIM card, respectively. Could you please clarify why the billed amounts are higher than expected? Thank you.

 

Edit o2_Sven 08.04.2024/10:57: Removed personal information and moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

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Lösung von Bumer 8 April 2024, 10:49

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5 Antworten

You can find the explanation on pages 2 and 3 of the invoice.
Remove your phone numbers.

Hello @karthick0218 ,

welcome to the o2 Community 💙.

Having a varying sum across several bills could have plenty of different reasions. As Bumer already wrote, you can always check your bills for a more clear picture of what you were billed for. Did you maybe spend some time out of country or called a foreign number. That could lead to a sudden increase of the bill for a single month.

 

Kind regards, Sven

Hello,

I am Anju.I have a complaint regarding my phone bill this month (June 2024). I am an O2 customer. I bought a mobile phone with an O2 SIM as a tariff basis on November 6th, 2023. According to the contract monthly payment is €42.99 . But €80.88 was debited from my bank account today.i want to know why it is happened.my Auftragsnummer is EPOSC03003715905419.

Benutzerebene 7
Abzeichen +7

There are many possible reasons. Have a look at page 2 of your invoice for the answer.

Hello @Anju Chettayil Padmanabhan,

welcome to the o2 community.😊

Such an unexpected amount is not great, that is understandable. Following bs0's advice, have you already taken a closer look at your bill and been able to see what it was? 

Kind regards, Lea

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