I have sent the payment using the bank transfer method as indicated in the attached file, but as of now, it has not been reflected in my balance. Could you please check on it?
Best regards,
Duaa Allahseh
o2_Giulia, 04.03.2024, 13:09: verschoben von O₂ Prepaid zu English O₂ Community: Mobile
Hello
please censor your bank details as this is a public forum and your bank details can be misused.
It can take up to 14 days for a moderator to visit due to the high demand for help.
You can also contact the accounting department in writing:
Telefónica Germany GmbH & Co. OHG
Accounting
90345 Nuremberg
Germany
Best regards,
RhobarDerIII
Hello
please censor your bank details as this is a public forum and your bank details can be misused.
It can take up to 14 days for a moderator to visit due to the high demand for help.
You can also contact the accounting department in writing:
Telefónica Germany GmbH & Co. OHG
Accounting
90345 Nuremberg
Germany
Best regards,
RhobarDerIII
thank you :)
Hello
welcome to the o2 Community 
.
I think as you already know, we received your bank transfer yesterday and from what I can see you’ve booked yourself a Prepaid pack with this money. So I assume everything is alright or is there anything that we can support you with?
Kind regards, Sven
Yes, I received it. Thank you 
Great, I'm happy to read that
Then I would like to thank you here for your short feedback and if you have any further questions, please feel free to contact the community again.
Best regards
Steffen
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