Hello, I found my name and birth date incorrect , how can I fix that
Hello, I have the same issue when I log in I find my name and my birth date totally incorrect
o2_Giulia, 24.04.2024, 15:47: verschoben von
in bestehenden Beitrag
- Moderatorin
- 15257 Antworten
-
24 April 2024
Hello
welcome to our o2 Community 😃
Do you have an already activated SIM card or are there problems with the Post Ident procedure?
It also depends on whether it's just an obvious typo or whether the data is completely wrong.
In the first case, our customer service can help you quickly; in the second case, a change of contract owner must be carried out.
Best regards
Giulia
o2_Giulia, 24.04.2024, 15:47: verschoben von
in bestehenden Beitrag
o2_Giulia, 25.04.2024, 14:30: verschoben von
zu bestehendem Beitrag
- Moderatorin
- 15257 Antworten
-
25 April 2024
Hello
so if I understand you correctly, the card was already registered by another person?
This would of course be a mistake on the part of the shop where you purchased the card and should be complained about there.
If you absolutely want to keep the phone number, you can fill out the form for change of ownership and send it to the address provided on top of the form.
Otherwise you can also order a new prepaid card online here: Prepaid-Tarife: Günstig für Handy & Internet | o2 (o2online.de)
Best regards
Giulia
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
