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Incorrect billing !!

  • February 10, 2020
  • 1 Antwort
  • 176 Aufrufe
S
Besucher:in

I got a contract from o2 on December and while booking the contract i was been never informed of the one time activation fee also i was been given with 3 sim cards which i never opted, for which i have got 3x on time activation fair. Please help me to wave off this. My customer number xxxx

 

Edit: customer number removed / o2_Dennis

Lösung von o2_Manga

Hi @siddhik,

 

welcome to our community. Unfortunately we are unable to assist you in this matter. You signed the contracts in a store so we have to chance to get into these contracts to delete any extra cost. Please send a complain to the address below:

 

Telefónica Germany GmbH & Co. OHG,
Kundenbetreuung,
90345 Nürnberg

Fax: 01805 571766

 

Greetings

 

 

 

 

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • February 14, 2020

    Hi @siddhik,

     

    welcome to our community. Unfortunately we are unable to assist you in this matter. You signed the contracts in a store so we have to chance to get into these contracts to delete any extra cost. Please send a complain to the address below:

     

    Telefónica Germany GmbH & Co. OHG,
    Kundenbetreuung,
    90345 Nürnberg

    Fax: 01805 571766

     

    Greetings

     

     

     

     

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