Warum O2
Warenkorb
 Service
Gelöst

Ich muss meine vertrag aufbrechen. Ich wohne jetzt in America und helfen auf englisch brauchen

M
Rang

I left Germany but cannot break my contract from here. My access data does not match and cannot speak to any man in english. What can I do? There is no email contact, then I have to use this forum. 

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Lösung von o2_Tobias 5 May 2020, 10:09

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16 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@McDermott did this help you?

https://hilfe.o2online.de/english-o2-community-43/extraordinary-cancellation-because-of-moving-abroad-458522

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

Yes and no. I do need that form once I can log in to my actual account again. The credentials from my contract bearing account don’t seem to work either

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@McDermott did you have an existing bank account here Germany, so that you pay your monthly bills?

Helping with your account can an o2 operator over private message. o2 employees have o2_ in the nick name.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

I just shut mine down but have a way to still pay in Europe. I think if i can couple the info you’ve provided with the help of an O2 employee then I can resolve the problem thank you

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@McDermott i think end of the week an english speaken o2 employee will answer in your thread.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Michi

Hi @McDermott ,

 

welcome to our community. :relaxed:

 

It seems your mobile contract has never been registered for our customer center. 

If you want, you can register your account here: https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag , but it only makes sense when you have access to the sim-card because a SMS with the password will be send to your mobile number.

 

Do you still know your 4-digit personal identification number? If yes, I can send you a private message, where you can send me the mobile number and the pin. After that I can take a look into your account and help you. :wink:

 

Best regards,

Michi

 

M
Rang

I may know the pin? I have a few guesses but I think that would be our only route at this point as I no longer have my sim card. Please message me MIchi thank you!

o2_Michi

Hi @McDermott ,

 

I sent you a message via “o2 Support”. :relaxed:

You’ll find it in your inbox.

 

Best regards,

Michi

o2_Flo
Benutzerebene 7

Hey @McDermott,

sorry für the late replay,

I can see that you have canceled your mobile phone contract. Unfortunately a bill is still open. Please transfer the amount to:

Empfänger: Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
Bankleitzahl: 70020270
Kontonummer: 5713153
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

 

Greetings,

Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
M
Rang

Given that your company has made it so difficult to cancel this contract I’d like to have a discussion about what is owed before I pay 

o2_Larissa

Hi @McDermott,

 

if you cancel a 24-month contract because of leaving germany you have to pay the monthly fee for 3 further month after leaving.

 

In your case your last payment we received is from august last year. Because of that we cancelled the contract external debt collection took the outstanding debts. Please conctact our internal dunning department via fax to 01805 571766 to transfer your request to the right debt collection. Please indicate your emailadress for contact.

 

Kind regards

Larissa

M
Rang

Hi @McDermott,

 

if you cancel a 24-month contract because of leaving germany you have to pay the monthly fee for 3 further month after leaving.

 

In your case your last payment we received is from august last year. Because of that we cancelled the contract external debt collection took the outstanding debts. Please conctact our internal dunning department via fax to 01805 571766 to transfer your request to the right debt collection. Please indicate your emailadress for contact.

 

Kind regards

Larissa

I’ve tried to fax this number on multiple occasions and never received a response, the fax number didn’t work? I’m still getting emails from this company saying I owe hundreds and yet when I try to respond, it is a convoluted mess. My email is XXXXX@gmail.com. Send me a message there about how this can be resolved. Thank you 

 

edit o2_Tobias: out of data-security-reasons I had to hide your e-mail-address

o2_Tobias

Hi @McDermott,

 

I regret that you were not successful in contacting us.

 

I have now sent further information via @o2_Support.

 

I hope that this information is helpful for you.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @McDermott,

 

until now, I have not received any reply from you at @o2_Support.

 

Is everything clarified?

 

If you still have a question, please do not hesitate to contact our English community.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Hello again. Thank you for answering this post but as this has been going on for over six months now, nothing has happened. I have tried to contact Telefonica, the group that your representatives say is in charge of my bill, but they have failed to respond to multiple inquiries. The only people who I can get a hold of is through this forum, and we can see where that has brought us. How else would you recommend I deal with the problem? 

o2_Tobias

Hi @McDermott,

 

I understand your worries.

 

I have just written another private message to you via @o2_Support.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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