Ich kann meine Rechnung in meinem persönlichen O2 nicht finden

Hallo,

unter Rechnungen wird dir was genau angezeigt?

LG

Hello,

And sorry for my english answer. It’s quite easier fir me. 
Unfortunatelly i can’t reach my online invoice (it’s so disturbing). I have a few problems with my O2 connection soo far. I will try to explain below, and hope so, find some help.

1. I can’t not download the O2 app for Germany. The message that i receive is “the app is not disponible for your country”. Very strange, because even i’m not a german citizen, the settings for my handy is for Germany. And i used it only in Germany🤷‍♂️.
2. Due to this, i tried to used web fir my account. Again no success. No available info. For every request that i’ve made, like invoice, costs etc., i was redirectionated to o2 community.
3.  For my invoice, i tried to used the directly payment from my account. Again no success. And because of this, i received at home, via post, the info for the payment, with some extra penality, because they didn’t reach to make directly from my account. Again so strange.
4. I can’t send or receive any text sms, even all my settings are 100% ok.

Unfortunatelly i don’t have time to go into a shop, and i tried to resolve it online. Again no success.

Because if this, I choose to use only 1 sim of the two, even if one pays it in vain. 
 

So far my experience with O2 is not what I want 😶.