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I would like to change my tariff from O2 Free M Boost online to the flex tariff prepaid 9ct

  • December 11, 2023
  • 6 Antworten
  • 44 Aufrufe
9
Besucher:in

Hello, 

 

I would like to change my tariff from O2 Free M Boost online to the flex tariff prepaid 9ct (https://www.o2online.de/tarife/prepaid-tarife/) at the end of my current O2 contract (March 2023).

Can anyone explain me how to do it online/email? When I try to change tariff online, I cannot see desired prepaid option. I contacted via whatsapp, but didn’t yet manage to speak with a person (while the AI answer cannot answer me).

 

Thank you in advance.

Best regards 

27.12.2023 12:53 o2_Katja: moved from Mobilfunkvertrag

Lösung von Vilureef

Hello @9119DR,

It's not easy to change. You order a free card, register it and when it is active, you use this form to transfer your phone number.

Best regards

6 Antworten

Vilureef
Legende
  • Vilureef
  • Lösung
  • December 11, 2023

Hello @9119DR,

It's not easy to change. You order a free card, register it and when it is active, you use this form to transfer your phone number.

Best regards

-
Sächsin
o2_Solveig
Bumer
9
Besucher:in
  • 9119DR
  • Autor
  • Besucher:in
  • December 11, 2023

Hello @Vilureef ,

 

Thank you for your quick answer! Is there any way I can cancel my contract but still keep my phone number without paying a monthly fee? (I no longer live in Germany, but need to keep my phone number until 2025).

 

Best regards

Vilureef
Legende
  • Vilureef
  • December 11, 2023

Hello @9119DR,

www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad

Best regards

-
Sächsin
o2_Solveig
Bumer
9
Besucher:in
  • 9119DR
  • Autor
  • Besucher:in
  • December 11, 2023

Hello @Vilureef,

 

Will I keep my phone number if I fill in that form?

I no longer live in Germany, but need to keep my phone number until 2025.

 

Thank you. 

Best regards

Vilureef
Legende
  • Vilureef
  • December 11, 2023

Hello @9119DR,

No, in order to keep your phone number you need a German residence.

Best regards

-
Sächsin
o2_Solveig
Bumer
o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • December 28, 2023

Hello @9119DR, welcome at or community. 😀

I can understand why you want to keep your phone number. You can port it to another contract but unfortunately you can't take it with you without it. I'm sorry I can't tell you anything else.

Kind regards, Ines.

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