Hey, i ordered an iphone 15 pro max like 2-3 days ago, i wish to cancel my order as it is yet to ship. the device deposit is already cut from my bank account.
please do reply asap.
Edit o2_Sven 11.11.2023/14:53: Moved thread from o2 my Handy & Finanzierung to English o2 Community: Mobile
Edit o2_Kathi 19.12.24 Title adapted for a better overview
Hello
welcome to the o2 Community 
.
If you ordered the phone online yourself or through the hotline, then send in your request to withdraw from the contract per mail to widerruf@cc.o2online.de.
Kind regards, Sven
Hello
Cancel if you have completed it by phone or online to: widerruf@cc.o2online.de
The money will then be refunded.
Best regards
Thank you.
Have a good day.
Hello
you should receive a confirmation that we’ve received your request first and the later on also a confirmation that the withdrawal has been processed. Should you have any further questions about anything, please let us know.
Kind regards, Sven
Hello
you should receive a confirmation that we’ve received your request first and the later on also a confirmation that the withdrawal has been processed. Should you have any further questions about anything, please let us know.
Kind regards, Sven
I have received a automatic confirmation of reciept.
hallo.Ich habe am 10. Dezember ein iPhone 16 Pro Max bestellt. 24 Monate und ich habe die Anzahlung bezahlt. Als ich das Handi erhielt, war es geöffnet und jemand hatte es bereits gekauft und zurückgegeben, und Sie haben es mir geschickt. Ich habe es auch zurückgeschickt. Als ich das Handy zurückgegeben habe, habe ich um ein Handy gebeten, aber es wurde mir kein anderes Handy zugesandt oder mein Geld wurde noch nicht zurückerstattet. Was soll ich tun? veilen dank.
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