I want to order a new phone with O2 after long time.

I want to order a new phone with O2 but when i order i got an reply that i have to send letter to O2 about the rejection.I send letter many many times but didn’t replied yet.I call customer service for help but they said when you write letter they know it. Its been nearly 1 year i can not order and while ordering same email came all the time.

Edit o2_Bianca: Verschoben von Tarife&Vertrag zu English o2 Community Mobile