39,99€ "Anschlusspreis"? It's for Sim activate.

But I was told that I will be charged this amount in November 19, after a month. Why I was charged today??? And it was not 39.99, it was 40.80

Please check your invoice. 

And why I was charged before the 19th of November? I was promised that I would be charged the sum after a month, not in two weeks 

Hello, 

That's not an invoice, please check it. 

I think it's 39,99€ Anschlusspreis and 0,83 Tariff for 1 day (24,99€/30 days) = 40,82€ ... The next invoice is 24,99€ for 30 days. You must pay it in the end of November.   

That is strange, why a person in o2 told me that I will be charged after 19th of November? 

And when I signed a contract she didn’t tell me anything about 39.99, only about 24.99 in a month!!!

How can I cancel my contract? Because I see that your company are not able to protect me from the payments I don’t know 

39,99€ is one time payment. Now you pay only 24,99€ per month. 

You can cancle the contract to the end of 24month period but not for now. 

A woman in o2 office told me that I can cancel it at any time

Why there are so many disinformation in o2, I bought a contract only because I will stay here for 5 months. I was told that I can cancel it at any time, I don’t need it for 24 months, I told that in your office, now you tell me that I can cancel it only after 24 hours

@Charged by mistake  did you have a FLEX ​​contract? Than you can cancle it every MONTH - Not everyday.. it's not a FLEX, it's for 24 month... You can cancle it only before, when you moving abroad and bring the "Abmeldebestätigung" from Germany. 

I have a flex one

Info: 

"Mobile tariffs with a contract duration of one month („Flex-Vertrag“) do have a notice period of one month. If you do not cancel your contract in time, it will run for another month." 

Adress 

Telefonica Germany GmbH & Co OHG

Kundenbetreuung

90345 Nürnberg

Fax 01805 571766 

You can cancle it now to the end of december or you wait and cancle the contract 1 month before you moving. but the 39,99€ don't come back to you. 

Sorry, my english isn't perfect. I hope you understand me. 

Good luck to you
 

Sorry, I don’t understand your point. Now I just again checked my o2 and again found there information that I have to pay each month 39.99

i don’t understand what is wrong with o2

Which Tarif did you have? I don't know your tariff... 

For what did you signed? Please check your Details of contract from the shop. 

O2 free m flex online

Hi @Charged by mistake 

welcome to our community. 

There is an option called “o2 my Data unlimited” which is usually charged with 39,99 EUR/month to make your tariff more comfortable. The first month is free of charge just to try out if it works and pleases you.

You can cancel it directly after ordering the tariff if you don’t need it and you are satisfied with the data volume included in your plan.

In your case the discount did not work and we already informed our colleagues to credit the outstanding amount of 39,99 EUR once. The option itself is cancelled. You don’t have to arrange anything.

Greetings and many thanks to @Bollermann for your nice assistance. 

Ok, will I get 39.99 euros back to my bank account or what?

What. It will be credited to your customer account.

Could you please explain what is my customer account?

Who can guarantee me that I won’t be changed this amount of money again? I can’t pay every time when you make mistake 

@o2_Manga already confirmed that the option has been cancelled. I doubt she would have written that if it were not true.

Your customer account is your billing account with o2.