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i wanna know about tarif

  • August 28, 2024
  • 4 Antworten
  • 39 Aufrufe
B
Besucher:in

Hello there, im new customer and today i bought a new number that costs 30euros per month and it has 140gb. I want to know that if its possible can i change or make lower cost tarif not changing my phone number from next month? 

 

 

EDIT: verschoben von Mobilfunk: Vertrag in English mobile;  28.08.2024; 17:26 Uhr; o2_Maria

Lösung von bs0

Ordered online or in a shop?

If online you could cancel the contract within 14 days and conclude a new one, but you would lose the phone number. If in a shop, this is not possible.

You have a 24-month contract so you can't just change it after one month.

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 28, 2024

    That depends on whether you concluded a contract with a minimum term of 24 months or just 1 month.

    What is the exact name of the tarif and where / how did you conclude the contract?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    B
    Besucher:in
    • Bayrbilegt
    • Autor
    • Besucher:in
    • August 28, 2024

    @bs0 on the contract it says 24 months and tarif name is L boost online

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • August 28, 2024

    Ordered online or in a shop?

    If online you could cancel the contract within 14 days and conclude a new one, but you would lose the phone number. If in a shop, this is not possible.

    You have a 24-month contract so you can't just change it after one month.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Gerrit
    B
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • August 29, 2024

    Hello @Bayrbilegt,

    welcome to our o2 community 🙂

    Could bs0 already answer your questions regarding possibilities to cancel your contract?

    If you want to continue or ordered in a shop or more than 14 days ago online or via our hotline, then the earliest possibility to be able to change the tariff is after 5 months depending on available offers with an extension. A change of tariff without extension is also possible anytime, but often lower tariffs are not offered.

    Best Regards,

    Gerrit

    B
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