I tranferred the money but does not show up in my account

Hello, 

I forgot to put enough money in my direct debit so O2 cannot charge me. So I called customer service and made a bank transfer of 20 euro with all the details provided by the customer service on March 7th. The amount have still not been credited to my account. Later, I got the message that my number will be suspended on March 8th.

My bank said it successfully sent to O2 since March 7th. I would like to know where my transferred money is and if it will show up on my balance.

Can you please help me track this transaction?

Many thanks!

o2_Giulia, 11.03.2024, 14:40: verschoben von O₂ Prepaid zu English O₂ Community: Mobile