I purchased a new SIM card and contract, but cannot confirm via email
And when I bought the sim card, I asked to use my original mobile phone number, but when I received the sim card today, I was given a new number.
Edit o2_Bianca 10.01.24: Moved to English o2 Community mobile
Hello and welcome to the community 
Was it an internal porting from o2 to o2?
Or did you want to change your phone number to us (o2) from another provider?
Best regards
Steffen
Yes, internal porting from O2 to O2
Hello
that you get a temporary number first while the process of porting is running isn’t out of the ordinary. Did you get confirmation for the number being moved to your new contract?
Kind regards, Sven
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