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  • January 8, 2024
  • 3 Antworten
  • 22 Aufrufe
T
Besucher:in

I purchased a new SIM card and contract, but cannot confirm via email

And when I bought the sim card, I asked to use my original mobile phone number, but when I received the sim card today, I was given a new number.
Edit o2_Bianca 10.01.24: Moved to English o2 Community mobile

    3 Antworten

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • January 11, 2024

    Hello and welcome to the community @Tatsuo. 💙

    Was it an internal porting from o2 to o2?

    Or did you want to change your phone number to us (o2) from another provider?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    T
    Besucher:in
    • Tatsuo
    • Autor
    • Besucher:in
    • January 11, 2024

    Yes, internal porting from O2 to O2

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • January 17, 2024

    Hello @Tatsuo ,

    that you get a temporary number first while the process of porting is running isn’t out of the ordinary. Did you get confirmation for the number being moved to your new contract?

     

    Kind regards, Sven

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