Hello, Good time
I have an O2 Free L (2018) contract. (Inklusiv Datenvolumen 60 GB)
My NAT type has always been Strict and I can not play with my friends. The router settings do not help me at all. For me, the only way is to use a VPN (Moderate NAT), and that sometimes causes delays. I want to know if o2 can make my internet Open NAT? If it costs money, I will pay.
With respect
Lösung von o2_Tobias
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Hi
nice to meet you here in our English Community.
Sure, we offer to our customers also a public IPv4-address for example for gaming.
If you like, I will activate that for you.
We will charge you with a service-fee of 49,99 €.
Please confirm that you agree to this change.
Loving greetings,
Tobias
Hi
nice to meet you here in our English Community.
Sure, we offer to our customers also a public IPv4-address for example for gaming.
If you like, I will activate that for you.
We will charge you with a service-fee of 49,99 €.
Please confirm that you agree to this change.
Loving greetings,
Tobias
Yes, I agree
Hi
thanks for your quick reply.
I have just activated the public IPv4-address for you. In the next invoice you will also find the charge of 49,99 €.
Please change now your APN to “netpublic”. That´s it. 
I hope everything works fine now.
Loving greetings,
Tobias
Hi
thanks for your quick reply.
I have just activated the public IPv4-address for you. In the next invoice you will also find the charge of 49,99 €.
Please change now your APN to “netpublic”. That´s it.
I hope everything works fine now.
Loving greetings,
Tobias
Hi again
Well, I tested this thoroughly, unfortunately there is a problem. My internet ping was always around 20 ms (Speedtest App), but now, after this change, it has reached 40ms and more.
For example, in FIFA 21, the game is not as smooth as before and has a delay.
I have never had such a problem.
Can you solve the ping problem?
Thank you
Hi
Is it possible to open the NAT for one of my contract?
Thanks!
Hi
thanks for your quick reply.
I have just activated the public IPv4-address for you. In the next invoice you will also find the charge of 49,99 €.
Please change now your APN to “netpublic”. That´s it.
I hope everything works fine now.
Loving greetings,
Tobias
Hello again
Unfortunately my internet PING has become unacceptable, so I want to cancel public IPv4-address.
Hello
Yes, i can also open the NAT for you.
Do you agree that we charge 49.99 EUR with your next bill? Please let me know and i will activate it for you.
Kind regards, Ines.
Hello
I deactivated the IPv4-address for you. I hope it is now better.
Kind regards, Ines.
Hello
I deactivated the IPv4-address for you. I hope it is now better.
Kind regards, Ines.
Hello, Will the amount be refunded?
Thank you
Hi
thanks for your request.
Yes, of course you will get back the charge of 49,99 €. It will either be balanced with your current or with your next invoice.
I regret that the public IPv4-address was not convenient for you.
Perhaps you try the public IPv6-address for your games as soon as it is activated for you. We roll-out the IPv6-address for all our customers until middle of June.
Loving greetings,
Tobias
Hi
until now, we did not get a confirmation from you concerning the public IPv4-address.
Are you still interested in it?
If yes, please let us know and confirm also the one-time service-fee of 49,99 €.
Thanks a lot.
Loving greetings,
Tobias
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