Hi @hade49, 

nice to meet you here in our English Community. 

Sure, we offer to our customers also a public IPv4-address for example for gaming. 

If you like, I will activate that for you. 

We will charge you with a service-fee of 49,99 €. 

Please confirm that you agree to this change. 

Loving greetings,

Tobias

Yes, I agree

Hi @hade49, 

thanks for your quick reply. 

I have just activated the public IPv4-address for you. In the next invoice you will also find the charge of 49,99 €. 

Please change now your APN to “netpublic”. That´s it. 

I hope everything works fine now. 

Loving greetings,

Tobias

Hi again

Well, I tested this thoroughly, unfortunately there is a problem. My internet ping was always around 20 ms (Speedtest App), but now, after this change, it has reached 40ms and more.

For example, in FIFA 21, the game is not as smooth as before and has a delay.

I have never had such a problem.

Can you solve the ping problem?

Thank you

Hi @o2_Tobias 

Is it possible to open the NAT for one of my contract?

Thanks!

Hello again

Unfortunately my internet PING has become unacceptable, so I want to cancel public IPv4-address.

Hello @Jonmer, welcome at our community.

Yes, i can also open the NAT for you.

Do you agree that we charge 49.99 EUR with your next bill? Please let me know and i will activate it for you.

Kind regards, Ines.

Hello @hade49, i am sorry that the PING is now high.

I  deactivated the IPv4-address for you. I hope it is now better.

Kind regards, Ines.

Hello, Will the amount be refunded?

Thank you

Hi @hade49, 

thanks for your request. 

Yes, of course you will get back the charge of 49,99 €. It will either be balanced with your current or with your next invoice. 

I regret that the public IPv4-address was not convenient for you. 

Perhaps you try the public IPv6-address for your games as soon as it is activated for you. We roll-out the IPv6-address for all our customers until middle of June. 

Loving greetings,

Tobias

Hi @Jonmer, 

until now, we did not get a confirmation from you concerning the public IPv4-address. 

Are you still interested in it?

If yes, please let us know and confirm also the one-time service-fee of 49,99 €. 

Thanks a lot. 

Loving greetings,

Tobias