I had a very bad experience with o2. I ordered a o2 test sim card for a month. After one month there was a billed i paid it. It debit from my account it got cancelled. I paid then the bill from bank transfer. After that a late fee charge of 4 Euro every month. Even i paid in advance the bill its now more then a year. I m getting email of a bill. I called several times on customer service and o2. They told me you have no contract and no bill. But we donot know why you getting E-Mail of the bills. Is it a system failure. You already paid the bill. He dropped my call by saying i cannot helped you further. Call us other time.
I mean why then you make a help line . if you cannot help someone. I wrote even letter by post. Now how can i get rid of getting E-Mail from o2. They debited each month from my bank account. And i cancelled it all the time. But then getting E-Mail for a new bill.
I m Waiting for the a proper conversation. Its really bad experience to order a sim.
Edit o2_Sven 01.02.2024/13:21: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile
