Hello i have problem with o2 seller and with my contracs. i am new in Germany i buy ultimate 2 mb sim card i cant speak or read german language the seller speak English with me the ask me for documents i gave him then he ask me to sign some paper i sign then he gave me another sim card he said its free it's gift from o2 for new customers i read this topic before i buy sim card then i ask him so many time what should i pay for this every month are sure i should pay only 29.99 he said yes but first month you should pay 39.99 i said ok no problem thanks then now my first bill come i see i should pay 104.63 euro i call o2 they told me you have two contract and i think he aktive everything for me o2 tv and ...i never use another sim not a second why should i pay 104 eure instead of 39.99 i don't work and i don't have this money to pay every month what should i do can you please help me i just want the ultimate 2 mb for 39.99 i can't pay more than that i buy sim card in Nordhausen o2 shop please solving my problem
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Hello
I'm sorry if there were any misunderstandings.
I had a look at the system and saw that you had already been in contact with the hotline. Is everything ok now?
Kind regards, Ines.
The o2 team just solved my problem thank you so much
Dear
good news, that our collegues ware already able to help you.
If you need further assistance, please get in touch with us again.
Kind regards,
Andrea
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