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Hello i have problem with o2 seller and with my contracs. i am new in Germany i buy ultimate 2 mb sim card i cant speak or read german language the seller speak English with me the ask me for documents i gave him then he ask me to sign some paper i sign then he gave me another sim card he said its free it's gift from o2 for new customers i read this topic before i buy sim card then i ask him so many time what should i pay for this every month are sure i should pay only 29.99 he said yes but first month you should pay 39.99 i said ok no problem thanks then now my first bill come i see i should pay 104.63 euro i call o2 they told me you have two contract and i think he aktive everything for me o2 tv and ...i never use another sim not a second why should i pay 104 eure instead of 39.99 i don't work and i don't have this money to pay every month what should i do can you please help me i just want the ultimate 2 mb for 39.99 i can't pay more than that i buy sim card in Nordhausen o2 shop please solving my problem 

Hello @Sam656, welcome at our community. Nice to have you here.

I'm sorry if there were any misunderstandings.

I had a look at the system and saw that you had already been in contact with the hotline. Is everything ok now? 😊

Kind regards, Ines.


The o2 team just solved my problem thank you so much🙏


Dear @Sam656 ,

good news, that our collegues ware already able to help you. 😉

If you need further assistance, please get in touch with us again.

Kind regards,

Andrea


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