Hello @marynad ,
thanks for sharing your request regardind your invoice. 
Feel welcome in our community. 
 

When and how did you pay the penultimate bill? Was this within the scheduled time frame? By direct debit or bank transfer? If you made a transfer, did you also write your customer number in the reason for payment? 
Sorry for all the questions, we just want to help you in a goal-oriented way.
 

Greetings
Michael

Hey , I paid my mobile phone bill for my handy contract yesterday. And I still got a reminder to pay my bill . Could please add my paid bill to my customer account ? 

Edit o2_Sven 02.08.2024/14:59: Removed personal information

Hey , I paid my mobile phone bill for my handy contract yesterday. And I still got a reminder to pay my bill . Could please add my paid bill to my customer account ? 

Hello @Raphael 897685 ,

your payment and the reminder probably overlapped. It always takes some time for payments to be processed, which can cause reminders to still be send out even though you’ve already handled it on your end.

Kind regards, Sven

Hi @Raphael 897685, we answered you in your other post. So that there are no overlaps in the threads and answeres, feel free to write to us there if you have any questions.

Kind regards, Ines.