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I have got billed for 4.99 euro for nothing... Please let me know why I am charged , I am attaching the bank statement. Thank you!

Edit by o2_Katja: Moved to our english community, customer number deleted

This is a public forum. You should delete the screenshot as it shows your customer number!

Did you buy a new phone? 4.99 could be the postage.

I knew that postage charge was adjusted to my phone bill, If you assure me that it’s postage charge then ok and I will delete the Screenshot 

Dear @Banerjee ,

welcome in our community. :beetle:

I have not yet been able to view an invoice for your customer account. Does the customer number of the direct debit match your new contract? Have you possibly made a purchase via the o2 invoice?

Thanks to @bs0 

Kind regards,

Andrea

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