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Since last month i am getting charged unnecessarily for O2 Muzik Paket, I have never signed up or did any confirmation but still I am getting charged in the of Value Added Service.

 

I got charge 13 Euros last month and 9 Euros this month for no good reason, I demand refund or a proof of confirmation because I have never confirmed any such service.

 

I clearly have a message from O2 saying they have CANCELLED by subscription but still i got charged 9 Euros this month. I need all my money back both 13 euros of last month and 9 euros of this month. This is totally wrong deduction.

 

edit o2_Solveig 25.09.2024, 16:04 Uhr verschoben von o2 Mobilfunk → English Community: Mobile 

Hello @usmanshahidmb ,
welcome to our o2 Community 😀
You are currently not registered with your customer data in the Community, so I cannot access your data. 
Please call the hotline on 089 78 79 79 400 and describe your request again. 
The colleagues will take care of you. 
You can find more information on this topic at

Kind regards, 
Solveig 

You are currently not registered with your customer data in the Community, so I cannot access your data. 

How can I register with customer data? Why things are always so complicated when it comes to solving customer problems? The questions should be Why i got something that I have never subscribed for? :((((((

I followed the instructions on the link and it show BLOCKED for all the Third-party services and still i am being charged for Muzik Paket for no reason.

Also i checked in the TV & Extras section, It is saying You currently have no active tariff options.

I am not understanding, why i am being charged for something that shouldn’t be there

Hey @usmanshahidmb,

You can find instructions on how to register here: Registrierung für die o2 Community | O₂ Community (o2online.de)

If you no longer see the subscription here, you should have managed to cancel it: https://www.o2online.de/entertainment/wallet

Kind regards, Lea

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