Hi, since days I don’t have internet connection in Paris (I got my prepaid SIM card in Berlin), my prepaip Tarif is loop, I still have available 13 gb and I can not use them.
Edit o2_Bianca: Moved from english o2 Community broadband&landline to english o2 Community mobile
Hello
do you have network? Data roaming in the smartphone is active? Is the APN set to "pinternet.interkom.de“?
Best regards
I have network connection, the APN says internet and the password and user name are empty, the only fields with values areMMSC, proxy MMSC and max of MMS. I have the roaming data option activated
Hello
Then please rewrite the APN to "pinternet.interkom.de".
Best regards
I already did but I have the same problem
Hello
Then do a manual network search and select another provider.
Best regards
Hey
welcome to the community
I wanted to check in on you.
Vilureef suggested a manual network search and selecting another provider.
Did this work or do you need further support?
Best regards, Matea
Hi, out of the blue somehow my connection starts working again, I remove my sim card and after a couple of hours, the roaming starts working again with an automatic provider search. Thanks for the support.
Hey
this is great to hear 
Enjoy Paris!
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