Skip to main content
Warum O2
Warenkorb
 Service
Lösung

I didn't get any message after finishing my 10GB data

  • October 9, 2024
  • 9 Antworten
  • 109 Aufrufe
A
Besucher:in

Hi,

 

I have an Unlimited on demand pack, and I didn't receive any message for extra data. How do I get my extra 2gb?

Lösung von o2_Bianca

Hello @abhi99,
the SMS notification should be sent automatically. You can then reply with ‘weiter’ and the additional 2GB will be activated. Have you received the message in the meantime?
Kind regards, Bianca

    9 Antworten

    schluej
    Legende
    • schluej
    • October 9, 2024

    Moin Moin,

    have you try to send the activation sms?

     

    Live long and prosper 🖖
    A
    Besucher:in
    • abhi99
    • Autor
    • Besucher:in
    • October 9, 2024

    I am not sure what text to send and to which number.

    schluej
    Legende
    • schluej
    • October 9, 2024

    Ok your “first time” to extend.

    This problem some times happen.

    Try:

    O2 Service in English 

    Our English-speaking postpaid and landline support for you. We are happy to assist you.

    089 66 66 30 08 1

    Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

     

    Live long and prosper 🖖
    A
    Besucher:in
    • abhi99
    • Autor
    • Besucher:in
    • October 9, 2024

    Got it thanks. Is there no other way than to call?

    schluej
    Legende
    • schluej
    • October 9, 2024

    Wait for a O2 Mod., o2 Kontaktformular or https://web.whatsapp.com/send?phone=4917688844444

    Live long and prosper 🖖
    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • Lösung
    • October 11, 2024

    Hello @abhi99,
    the SMS notification should be sent automatically. You can then reply with ‘weiter’ and the additional 2GB will be activated. Have you received the message in the meantime?
    Kind regards, Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • November 4, 2024

    Hello @abhi99 🙂
    Even though some time has passed here, I wanted to ask you - did everything work out for you with the SMS booking of the additional data volume?
    Best regards, Kathi 🍁

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    D
    Besucher:in
    • doomedparth
    • Besucher:in
    • July 14, 2025

    i am unable to send weiter message from my iphone. it says this sender is not in your contace list. what should i do this problem persists several times.

    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • July 16, 2025

    Hello ​@doomedparth,

    nice that you have also found your way to us and that you have
    registered here - welcome 😀

    I'm very sorry that you're having difficulties sending SMS messages. Since when exactly have you had
    this restriction? Does it affect all phone numbers to which you want to send an SMS or only certain ones? Have you
    switched off your iPhone completely and restarted it?

    Best regards 
    Daniela

    Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica