Hello,
I have question regarding my prepaid plan. I cancelled my plan last night but this morning my credit was cut and i received a message saying that my plan is renewed. When i go to my o2 app, it says that i dont have a plan. But my credit has been cuts.
Please take a look at this issue. Thankyou
o2_Giulia, 14.11.2024, 10:36: verschoben von O₂ Prepaid zu English O₂ Community: Mobile
Edit o2_Kathi 12.12.24 Title adapted for a better overview
The Surf Day Flat was probably booked.
no, i received message that my current plan has been renewed, and the credit cost is the same price i paid for my plan
then you didn't quit. 
♂️
i did cancelled it last night, but my credit still got cut and i got message in the morning that my plan is renewed. the problem is that now i do not have current plan running in my o2 app despite the credit cut.
Hello
welcome to our o2 Community 
Unfortunately, we cannot authenticate you here in the community.
Please contact the prepaid hotline (0176 88 85 52 82 , Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays) so that our colleagues can help you.
Kind regards,
Solveig
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