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I cancelled my contract but being charged still

  • December 15, 2021
  • 9 Antworten
  • 110 Aufrufe
D
Besucher:in

I cancelled my contract in September and moved away from Germany. In November I received an invoice for €2.40 and I paid it. Now I received another for €4.00. I can’t even log in to the customer portal to see it as my login no longer works. I just want my account closed but I refuse to continue paying small amounts, especially when I can’t log in to see what they are for.

Lösung von o2_Jessica

Hello @DarbFlarb and @dspma,

unfortunately, I can't look it up for you right now. I would need more information for that.
If it's OK with you, I'll activate our private messages so that you can send us the relevant data and we can take a look. Just let us know here!

Kind regards,
Jessica :nerd:

    9 Antworten

    Triskilia
    Legende
    Forum|alt.badge.img+22
    • TriskiliaLegende
    • Legende
    • December 15, 2021

    Did you call the customer support?

    D
    Besucher:in
    • DarbFlarb
    • Autor
    • Besucher:in
    • December 15, 2021

    Did you call the customer support?

    It would cost more than the invoice to do so

      D
      Besucher:in
      • dspma
      • Besucher:in
      • December 16, 2021

      I have a very similar problem. I live in the US and I terminated my contract but my December invoice shows over 100 euro charge. I didn’t use the phone service and it’d be super expensive to call the customer service. 
       

      o2_Jessica
      • o2_JessicaTeam
      • Team
      • Lösung
      • December 16, 2021

      Hello @DarbFlarb and @dspma,

      unfortunately, I can't look it up for you right now. I would need more information for that.
      If it's OK with you, I'll activate our private messages so that you can send us the relevant data and we can take a look. Just let us know here!

      Kind regards,
      Jessica :nerd:

      Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
      D
      Besucher:in
      • DarbFlarb
      • Autor
      • Besucher:in
      • December 16, 2021

      Hello @DarbFlarb and @dspma,

      unfortunately, I can't look it up for you right now. I would need more information for that.
      If it's OK with you, I'll activate our private messages so that you can send us the relevant data and we can take a look. Just let us know here!

      Kind regards,
      Jessica :nerd:

      That works for me thanks

      D
      Besucher:in
      • DarbFlarb
      • Autor
      • Besucher:in
      • December 16, 2021

      Hello @DarbFlarb and @dspma,

      unfortunately, I can't look it up for you right now. I would need more information for that.
      If it's OK with you, I'll activate our private messages so that you can send us the relevant data and we can take a look. Just let us know here!

      Kind regards,
      Jessica :nerd:

      Please private message me. Thanks

      o2_Giulia
      • o2_GiuliaModeratorin
      • Moderatorin
      • December 22, 2021

      Hello @DarbFlarb,

      I have sent you a private message and will take care of your issue after the Xmas holidays.

      Best regards

      Giulia

      *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
      A
      Einsteiger:in
      • ahmetsaid
      • Einsteiger:in
      • December 29, 2021

      Hello, I have the same issue. I deactivated my account at the end of August and I still get 7,80 Euro invoices.

       

      Can you please contact me?

      o2_Giulia
      • o2_GiuliaModeratorin
      • Moderatorin
      • December 29, 2021

      Hello @ahmetsaid,

      welcome to our o2 community :relaxed:

      I have sent you a private message in order to check your issue.

      Best regards

      Giulia

      *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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