I can‘t open my O2 app, for almost 2 weeks already. It‘s always like this every time I tried to Open it. I can‘t update my prepaid internet Package.
Edit by o2_Steffen: Beitrag verschoben von Mobilfunk zu Hause & HomeSpot zu English o2 Community: Mobile 12.03.2024/08:26
Lösung von Bumer
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Hello and welcome to the community
Do you use the iOS or Android version of the mein o2 app?
If you want, we can also book the package for you. To do this, we would only have to switch to private messages beforehand in order to be able to exchange all the necessary data there.
Just give us a short feedback. 👍
Thanks a lot & kind regards
Steffen
I used IOS. Okay then, because i don’t want my remaining load to be used as regular internet data usage because it is so expensive.
The question again, do you log in with your phone number? What happens when you log into Undeportal on a browser?
Hello
unfortunately, there are currently general restrictions with the My o2 APP.🌸
The technical team is already working on fixing this.
If it does not work with the My o2 APP, you can log in to our portal and make your changes there.
Kind regard,
Solveig
I tried it with my number, email and username but still not able to get in, just lead me here to the website instead.
lead me here to the website instead.
Then you register as an interested party and not with the associated contract. 🤷♂️
Hello
Could you please try to register again with your phone number?
Best regards
Steffen
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
