I am having issues accessing my account through the app, as well as logging in online. I can't receive any SMS messages that are required to verify my accounts, and also to reset my password in order to login with the app. Has anyone had this problem or know what to do?
Edit o2_Antje: Moved from Tarife to English Community / 23.07.2024 / 13:26
Hello
welcome to the o2 Community 
.
The contract that you are trying to access the mein o2 for has already been registered? Else please do this first.
If you’ve already registered and only the 2 factor authentification via SMS is the issue, you should also be able to have the necessary code be send to you per e-mail.
Kind regards, Sven
Hello
even if you haven't replied so far, I wanted to ask you about the current status!
If we can still support you or if questions arise - please contact us again here 
Best regards
Daniela
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
