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hello , i have a problem, i was brought a letter that says i have to a phone that i took in a contract 59€ + 5,20€ for the phone and i did pay for it! now i got a letter that says i have to pay full amount till on 8th August 2020, while i always pay every month in a contract. please help me as i cannot pay full they didn’t tell me to pay full so why did i get the letter to pay full? please help me what to do as i don’t have full amount to pay for the phone : my Verwendungszweck: xxx! thank you 

 

regards, 

hanaa

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile und Kundendaten entfernt

Hey, @ukad07 ,
we haven't been able to get the phone bill for three months in a row. Therefore we cancelled the installment payment and invoiced the remaining amount.

Should you not be able to pay this, please contact the colleagues in the payment department.
You can only reach them by telephone Mo-Fr: 9-18h. Telephone: 0176 888 533 45

 

Best,

Alina

 

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