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i accidentally cancelled my data plans

M
Rang

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?

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Lösung von o2_Tobias 25 February 2021, 11:35

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8 Antworten

M
Rang

@o2_Tobias please get back to me at your earliest convenience

M
Rang

@o2_Jan 

 

My plan (2 plans) ended when I tried to deactivate my recurring plan.. please help me with this.

o2_Ines

Hello @Mannoppilly, welcome at our community.

Am I correct that you use prepaid? If you deactivated a plan by mistake you can just book it again.

Please let me know, if this works for you.

Kind regards, Ines.

M
Rang

@o2_Ines  yes i use prepaid.

The plan was active till the end of the month and when I cancelled both the plans I lost money that I paid. Can u please reimburse the data balance I had till the end of the month.

 

o2_Tobias

Hi @Mannoppilly, 

 

thanks for your patience.

 

Do I understand you correctly that you would like to activate the plan “o2 my Prepaid Data Pack S” again? 

 

I have now activated “o2 my Prepaid Data Pack S” for free for you now.

 

Is this a deal?

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Hello, i Had the Same Problem i accidentally cancel O2 my Prepaid L in february 25  and i want to activate it again. Please Help me regarding this Matter. 

M
Rang

Hallo O2_Tobias can you please Help me i accidentally cancel my Prepaid L in february 25 and i haven't use it... What can i do? I Hope for your immediate Response... Thanks in advance...

o2_Matea
Benutzerebene 7

Hey @Mav's ,
we are happy to help🙂
o2_Tobi just reactivated the O2 my Prepaid L for you. (I’m allowed to brig the good news)
(Also for free because it has already been paid for)
Please confirm the text massege, which you are going to receive concerning that matter.
Have a nice day and  kind regards, Matea

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